Link360 Marketing Specialist
|Salary Range:||$16-$18 per hour|
|Benefits:||Medical, Dental, Vision, RX, Flexible Spending, Life, AD&D, LTD, 401(k) w/match, travel assist, credit union, paid holidays|
|Employment Type:||Full Time|
|Company:||Nevada Office Systems|
|Description:||The overall responsibility of the Install Specialist is to champion, install and maintain the Link 360 Application software.|
|Duties:||ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties include but are not limited to: |
Take On Demand install requests from the field
Champion internal Link 360 initiative and market and promote all aspects of program
Monitor ticket system for new requests
Perform pre-install data scrub on request
Communicate with customers and sales reps/managers to coordinate software install
Install the software properly
Ensure all devices are picked up while customer is still on the phone
Walk the customer through the software once the install is completed
Support AOT sales force and clients by answering any questions regarding the 360 App software
Other duties include but are not limited to: stats tracking, reports, auditing existing accounts to discover areas of opportunity for install, and providing feedback for tool development or enhancement
ADDITIONAL /DESIRED SKILLS AND COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Communication Effective in a variety of formal, informal, inside and outside the organization communication to include verbal, written and presentation.
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Computer Skills - To perform this job successfully, an individual must have knowledge of OMD, MWAi, Spreadsheet software; Word Processing software and Email & Calendaring
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
|Qualifications:||MINIMUM REQUIREMENTS AND QUALIFICATIONS|
Ability to launch, and increase participation, an initiative with strong enthusiasm, initiative and strong communication, assertiveness and motivational skills
Previous Helpdesk experience is recommended
Intermediate knowledge of Network Infrastructures
Previous knowledge of PC and Software troubleshooting
General knowledge of Excel and MS office software
Previous knowledge of OMD preferred but not required
AOT-Xerox is an EOE M/F/D/V
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