Link360 Marketing Specialist

Location:Phoenix, AZ
Salary Range:$16-$18 per hour
Benefits:Medical, Dental, Vision, RX, Flexible Spending, Life, AD&D, LTD, 401(k) w/match, travel assist, credit union, paid holidays
Employment Type:Full Time
Company:Nevada Office Systems
Description:The overall responsibility of the Install Specialist is to champion, install and maintain the Link 360 Application software.
Duties:ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties include but are not limited to:
• Take “On Demand” install requests from the field
• “Champion” internal Link 360 initiative and market and promote all aspects of program
• Monitor ticket system for new requests
• Perform pre-install data scrub on request
• Communicate with customers and sales reps/managers to coordinate software install
• Install the software properly
• Ensure all devices are picked up while customer is still on the phone
• Walk the customer through the software once the install is completed
• Support AOT sales force and clients by answering any questions regarding the 360 App software
• Other duties include but are not limited to: stats tracking, reports, auditing existing accounts to discover areas of opportunity for install, and providing feedback for tool development or enhancement

To perform the job successfully, an individual should demonstrate the following competencies:
• Communication – Effective in a variety of formal, informal, inside and outside the organization communication to include verbal, written and presentation.
• Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Computer Skills - To perform this job successfully, an individual must have knowledge of OMD, MWAi, Spreadsheet software; Word Processing software and Email & Calendaring
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Ability to launch, and increase participation, an initiative with strong enthusiasm, initiative and strong communication, assertiveness and motivational skills
• Previous Helpdesk experience is recommended
• Intermediate knowledge of Network Infrastructures
• Previous knowledge of PC and Software troubleshooting
• General knowledge of Excel and MS office software
• Previous knowledge of OMD preferred but not required

AOT-Xerox is an EOE M/F/D/V

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